Switchboard is a cloud-based SaaS platform designed to streamline supply chain management by unifying multiple systems through one seamless integration. It simplifies inventory management, orders, and document handling, making supply chain operations more efficient for businesses.
Switchboard faced the challenge of modernising how traditional supply chain clients connect and interact with suppliers. These businesses were juggling outdated, disconnected systems that complicated everyday processes. The goal was to create an intuitive, all-in-one platform that would simplify these operations and boost productivity.
Requirement
• Seamless integration: Ensure interoperability with multiple supply chain systems and EDI (Electronic Data Interchange) processes. • User-centric design: Build an easy-to-navigate interface tailored to non-technical users. • Optimised marketing site and pricing pages: Create compelling designs for both mobile and desktop platforms. • Reuseable design components: Increase efficiency for future updates by creating modular design elements.
User Research
We conducted:
Collaborating with key decision-makers and engineers to identify core platform needs.
Usability testing with early adopters to gather feedback on initial design concepts.
Iterative refinement: Incorporating feedback into design revisions to ensure usability.
Key Findings:
Unified multiple legacy systems into one accessible platform, simplifying complex supply chain processes.
Introduced tools for managing EDI, streamlining communication between partners.
Developed a dashboard allowing businesses to manage orders, inventory, and documentation efficiently in real-time.
solutions
We Developed
Optimised Marketing Presence
Designed and developed responsive marketing and pricing pages for both mobile and desktop use to enhance brand visibility and user acquisition.
Reusable Design Components
Enabled the Switchboard team to quickly adapt and scale the design for future needs.
Automated Notifications and Alerts
Integrated automated alerts to notify users of key supply chain events like low inventory or pending orders.
Advanced Reporting and Analytics Tools
Developed in-depth analytics features, enabling businesses to track performance metrics and optimise supply chain strategies.
