ForHealth is dedicated to ensuring every Australian has access to high-quality healthcare, irrespective of location or finances. Our project focused on streamlining the patient check-in process at clinics with a new digital solution, enhancing accessibility and efficiency.
ForHealth faced challenges with an inefficient manual check-in process, which was time-consuming and prone to errors, negatively impacting the patient experience by increasing wait times. The goal was to develop a QR code-based check-in system that would simplify patient arrivals, reduce wait times, and ensure easy adoption by both patients and clinic staff.
Requirement
The approach needed to integrate seamlessly with existing systems, be user-friendly for both patients and staff, and comply with healthcare regulations for data security and privacy.
User Research
We conducted:
Interviews with clinic staff and patients
Observations at local clinics during peak hours
Analysis of existing patient flow and check-in procedures
Key Findings:
A significant delay was caused by manual data entry.
Patients preferred minimal interaction with rperceived wait times.
Staff were concerned about the ease of transition to new technology.
solutions
We Developed
Web-Based Check-In:
Web-Based Check-In: A quick and efficient system using QR codes to expedite patient processing.
Usability and Quality Assurance:
Usability and Quality Assurance: Conducted thorough testing to ensure effectiveness and smooth operation.
Simplified UI:
Simplified UI: A user interface with a progress tracker and the use of plain, informal language to keep patients informed.
Entrance Poster:
Entrance Poster: Provides clear instructions and visually directs patients on how to proceed, enhancing accessibility and ease of use.
